FAQ are an American Tradition!
Frequently Asked Questions, otherwise known as FAQ, are the most common questions asked by our customers. We regularly update these pages so check here first when you are having a problem with something. Chances are...you'll find the answer to your question.
The following links will take you to pages that explain some of the most common FAQ.
Q: I just got a letter in the mail about
renewing my domain. Is this something I should do?
A: The short answer is; No! Unless you ask for it, we will never
send you information via the post office. Please read the
following article to learn more about this type of scam:
Beware of Domain
Registration Scams
Q: How do I get help in my Plesk Control
Panel?
A: In the lower left corner of your control panel are two icons that
will lead you to the FAQ about whatever your current activity is and the
other is a link to put in a help desk ticket.
Q: What types of use of my hosting service
are not allowed?
A: Please read our Service Use Policy.
Q: How do I set up my e-mail?
A: Click Here for the most common e-mail setup.
Q: What about FrontPage?
A: Click Here for the most common FrontPage
Questions.
Q: Who owns my domain name?
A: Click Here to find out more about domain
names.
Q: What is Whois Privacy?
A: Click Here to find out about Whois Privacy
and what it means to you.
Q: Why would I want a dedicated IP address?
A: Click Here to learn about IP addresses
and how they are used.
Q: What is your privacy policy?
A: Please read our Privacy Policy
document.
Q: What else do I need to know about web
hosting?
A: Click Here for the most common
hosting questions.
Q: Will I need a credit card processor for
my SiteBuilder shopping cart?
A: The short answer is yes. But the long answer is that you may
choose to use a conventional credit card processor, but PayPal is also
used for this purpose and also has special setups for Non-profits to
take donations. The standard version of PayPal only takes a percentage,
as does conventional credit card processors, but only when you have a
transaction. Conventional credit card processors also require a
minimum monthly payment. PayPal also has a professional version that you
pay monthly for.
Q: Have a FAQ topic suggestion?
A: Send us a message through our contact page.
